It is Doughdough.com’s mission to bring muffins and brownies to the world. As a result, we aim to deliver the best possible customer experience, and we therefore adhere to and if possible exceed, all current and proposed legislation. The conditions detailed below do not affect your statutory rights according to United Kingdom law. These include all of the current guidelines relating to the information that we hold about you, and in order to clarify this we have a published Privacy Statement.

Definitions
The Doughdough.com service - The Doughdough.com service is operated by Muffinabox Ltd (Registered number 4612436)

Doughdough.com
Gaynes Hall
Perry
CAMBS
PE28 0ST.

If you need to contact us call 01480 819433 or email rachel@doughdough.com.

Products
Product and packaging are subject to change or substitution without prior notice. If necessary we will substitute for a similar item directly as the majority of our orders are time critical and we may not have time to contact you. If time is available we will attempt to contact you.

Delivery Zones
We only deliver to the United Kingdom which includes the U.K. mainland and Northern Ireland.

Payment
All payments are processed securely by Worldpay, a division of the Royal Bank of Scotland. We accept payment by Visa, Visa Debit, Mastercard and Switch (Maestro). All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given. We require you to supply the registered address of the Credit Card holder, which is used to validate your order with your selected credit card company. Failure to supply the correct details may result in your order being held pending the supply of the correct details.

The total value of your order will be displayed on the Worldpay payment screen. The displayed price is the amount in pounds sterling that you will pay.

All prices quoted include VAT at the appropriate rate, currently 17.5%.

In the unlikely event that your payment card is used fraudulently to make a purchase with Doughdough.com, you the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

International Orders
We regret that at this point in time we can only accept orders for delivery in the United Kingdom.

Dispatch & Delivery
At Doughdough.com you decide what date you want your gift dispatched on. We dispatch gifts daily at 17.00hrs Monday to Friday, excluding bank holidays. As long as we receive your order by 15.00hrs we can if requested dispatch it the same day. All gifts are dispatched using the Royal Mail’s first class service, so the majority of gifts will be delivered the next Royal Mail delivery day (Monday to Saturday excluding bank holidays).

You can request that we dispatch your order on any future date, providing it is one of our standard delivery days.

Please ensure that there is someone to accept delivery during working hours. Should the Royal Mail be unable to deliver, a card will be left to inform the recipient how they can collect their parcel or arrange re-delivery. It then becomes the recipient's responsibility to contact the Royal Mail to arrange a suitable re-delivery date. If no contact is made, re-delivery may not be attempted. We accept no liability if delivery is not made due to the recipient not being available, or if goods become unsuitable as a result of non-delivery. It is therefore recommended that gifts are sent to a work address if possible.

We will deliver to the address as you enter it and can not accept any liability for late or failed delivery if the quoted address is incorrect. We advise that if you are not sure of the address you should check it using the Post Office address finding service.

We regret that we are unable to accept orders for delivery to an address containing a PO Box Number, or from persons placing an order whose own address contains a PO Box number.

Deliveries will be made to the address that you have selected. In the event that you select a business address Doughdough.com shall be deemed to have delivered the [product/gift] to its intended recipient by delivering it to the reception area or mailroom at the business address.

Cancelling your Order
When shopping with Doughdough.com, you can be assured of complete peace of mind.

You may cancel your order at any time, up until 13.00hrs on the day you have requested that it is dispatched In the event that you wish to cancel your order, please contact our customer service department on 01480 819433

Returns
Doughdough.com
Gaynes Hall
Perry
CAMBS
PE28 0ST

Please be aware that you will be liable for any postage costs incurred as a result of returning items to Doughdough.com and you should ensure that you obtain proof of postage as you send it back. We regret that a refund can only be provided for items received back by us.

Please be advised that we need to be notified of any order issues within 28 days of dispatch. We are unfortunately unable to offer refunds on orders if we have not been notified within this time period.

Security
You can have full confidence that Doughdough.com’s on-line ordering service is fully secure. All credit card transactions processed from this site use 128 bit encryption to create a safe and secure shopping experience for you. Once you reach the Worldpay payment screen you will notice a padlock appear at the bottom of your browser window. Also, the address at the top will change to begin with https://www instead of http://www. Both are signs you are entering a secure site. Should you have any further questions relating to security at www.doughdough.com, please contact Rachel on rachel@doughdough.com or telephone 01480 819433.

Gift Messages
We can include a special message with your gift. This will be reproduced as you type it directly onto the message card.

We reserve the right to reject any message that we consider might offend the recipient for defamatory, racist, offensive, abusive, indecent, obscene, menacing or in breach of confidence, copyright or any other legal rights.

We take care to ensure that your gift is dispatched in perfect condition. If when it has been received you are unhappy with its condition you can reject the delivery, inform the Royal Mail, and tell them to return the affected items to us at the address above.